Readers' Compliments
"I love to receive ServicesRevenue because of the ideas promoted, the stats it provides, and the encouragement that comes with it. Its a metric to weigh against our model of Professional Services."
–REG, Network Consultant/Engineer, Kodak Health Imaging
"Thanks for sharing the newsletter - it is easy to read, and touches on good issues. Some other ideas: The art of selling intangibles, Satisfaction versus Loyalty - what really drives repeat sales, Selling into your existing customer base, Customer events can trigger untapped revenue opportunities, How to identify what services your customers want - and figuring out which ones are profitable to provide."
-SDW, Microsoft Business Solutions
"I use it [ServicesRevenue] to stimulate thinking about revenue opportunities and securing benchmarking to share with the Business Unit."
–SG, WW Business Mgr., Kpro Service & Support
"I read through ServicesRevenue and it goes into my "databanks" so it does have some impact as I make decisions."
–RG, Worldwide Operations Director-Retail Segment
"I think the newsletter looks great. I know that I was interested in reading more. Very professional.
-LC, Sun Microsystems
"The format allows for easy reading. I like the brief excerpts that capture interest and propel the reader to want to see more."
–SN, Entersys
"The newsletter looks great. It looks readable and interesting. I would definitely want to read more."
–SL, Voyant Technologies
"I think your newsletter is a good idea. I like the format that it takes a situational approach to problems, questions, and business challenges."
–RS, Agilent Technologies
"Looks good. I'd love to read these [articles]!" -MB, Overland Data
“I really like how clean this presentation is. Lots of photos is interesting. Large font is easier to read. I like that I can see a two-sentence lead of the topic and go on if I want to.”
–JMB, Service 800